If you don't love it, return it. Read on for details regarding our 100% SATISFACTION GUARANTEE, and for instructions on how to make a return.
At Car Nev Art we are committed to quality products, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt. Shipping charges will not be refunded over $40 combined for both directions
damage returns if your product arrives damaged or defective in someway we offer a hassle free photo return process.
1 Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged)
2 Attach your photos to an email and send them to art@carlosneville.com. Please include your order number shipping ID or item number a brief description of reason for the return.
3 You will receive an email within 24 - 48 hours confirming that your photo return is being processed.
4 if your photo return is confirmed you do not need to mail back your product. we will process your refund based on your photos.
5 please note if the damage or quality issue is not a parent in the photo. you may be required to return an item at your expense if shipping cost is under $40 both directions.
Cancellation policy includes a 15% restocking fee that is applied for any order canceled.
Custom pantings and murals include a $50 an hr. design session and a color, size and theme approval process (If applicable). Or you could give me total control and be surprised.
Paintings are created at $3 per. sq. in.
Murals are created at $1 per. sq. in. = $12 per. sq. ft.
Car Nev Art ships worldwide with USPS and FedEx.
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-5 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are calculated based on your cart total as follows:
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length may be crated at an additional cost. All additional Crate fees are included in the product total.
Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Freight orders should be inspected upon delivery and refused if damaged. Please note that sometimes the box can be damaged but the merchandise will be fine inside. Our packaging is extremely sturdy, so please verify that your product is in good condition before refusing delivery.
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.
Andorra, Costa Rica, Argentina, Domnican Republic, Bahamas, Guam, Barbados, Mexico, Belize, Panama, Bermuda, Puerto Rico, Brazil, Virgin Islands (British), Canada, Virgin Islands (USA), Cayman Islands, Chile, Columbia, Austria, Liechtenstein, Belgium, Luxembourg, Denmark, Monaco, Finland, Netherlands, France, New Zealand, Germany, Norway, Greece, Portugal, Hungary, Spain, Iceland, Sweden, Ireland, Switzerland, Italy, United Kingdom, Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Israel, Saudi Arabia, Egypt
Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
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You can also follow us on our social media pages as we are constantly posting about new work!
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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.
To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!
