Frequently Asked Questions



100% SATISFACTION GUARANTEE RETURNS

What is your Policy on Returns/Refunds?

If you don't love it, return it. Read on for details regarding our 100% SATISFACTION GUARANTEE,                                                                                   and for instructions on how to make a return.

At Car Nev Art we are committed to quality products, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt. Shipping charges will not be refunded over $40 combined for both directions

damage returns if your product arrives damaged or defective in someway we offer a hassle free photo return process.

1 Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged)     

2 Attach your photos to an email and send them to art@carlosneville.com. Please include your order number shipping ID or item number a brief description of reason for the return.    

3 You will receive an email within 24 - 48 hours confirming that your photo return is being processed. 

4 if your photo return is confirmed you do not need to mail back your product. we will process your refund based on your photos. 

5 please note if the damage or quality issue is not a parent in the photo. you may be required to return an item at your expense if shipping cost is under $40 both directions. 

Cancellation policy includes a 15% restocking fee that is applied for any order canceled.




What are your prices for custom commissions of paintings and murals

Custom pantings and murals include a $50 an hr. design session and a color, size and theme approval process (If applicable).                                       Or you could give me total control and be surprised.

Paintings are created at $3 per. sq. in.

Murals are created at $1 per. sq. in. = $12 per. sq. ft.


What is your shipping Policy?

Shipping & Returns

Car Nev Art ships worldwide with USPS and FedEx.

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-5 business days. You will receive a tracking number as soon as your order has been shipped.


SHIPPING PRICES are calculated based on your cart total as follows:

* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.                 Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length may be crated at an additional cost.  All additional Crate fees are included in the product total.                     

Products over 40" long that are shipped flat may require freight shipping, We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

What happens if my order is damaged when I receive it? 

Freight orders should be inspected upon delivery and refused if damaged. Please note that sometimes the box can be damaged but the merchandise will be fine inside. Our packaging is extremely sturdy, so please verify that your product is in good condition before refusing delivery.

Any Freighting Fees will be billed separately after processing your order.  Please contact art@carlosneville.com for freight fees before the order is placed.


Shipping Outside of the Continental US, Expedited Shipping, and Special Requests


APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

Andorra, Costa Rica, Argentina, Domnican Republic, Bahamas, Guam, Barbados, Mexico, Belize, Panama, Bermuda, Puerto Rico, Brazil, Virgin Islands (British), Canada, Virgin Islands (USA), Cayman Islands, Chile, Columbia, Austria, Liechtenstein, Belgium, Luxembourg, Denmark, Monaco, Finland, Netherlands, France, New Zealand, Germany, Norway, Greece, Portugal, Hungary, Spain, Iceland, Sweden, Ireland, Switzerland, Italy, United Kingdom, Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Israel, Saudi Arabia, Egypt



FOR ORIGINALS & LIMITED EDITIONS 

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

Shipping for these items will be based on weight:

Cart Weight

Ground Shipping

Expedited 2 Day Shipping

Up to 5LBs

$ 9.95

$19.95

5 - 10 LBs

$15.95

$29.95

10-15 LB

$19.95

$39.95

15 LB +

$29.95

$49.95



How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter 

You can also follow us on our social media pages as we are constantly posting about new work!


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This website provides a secure checkout with SSL encryption.

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